Terms of service

All work is copyrighted by Céline Nordenhed. These images may not be downloaded, copied, linked to or edited in any way or form without the express written permission of the artist.

1. About ritarkivet.se
The company is based in Linköping.
The company's postal address is Vintervägen 20, 589 41 Linköping.

If you wish to get in touch with us, send an email to celine@ritarkivet.se with your case and your contact details and I will get back to you shortly.

2. Order
When you have completed your order, an order confirmation will be sent to your email. In the confirmation you will find all information about products, price and delivery address.
If there is an error in the order confirmation, you must immediately contact me via e-mail to celine@ritarkivet.se.

3. Delivery
Orders are normally packed and dispatched within 3–5 business days. Orders placed during the weekend will be dispatched no earlier than the following Monday.

We currently offer delivery within Sweden and to selected countries outside the European Union. Delivery to addresses in other EU Member States is not currently available directly through our online store.

If you would like to purchase an artwork for delivery to another EU country, you are welcome to contact us at celine@ritarkivet.se before placing your order. In some cases, delivery may be possible by individual arrangement and must be confirmed by us in advance.

Once your order has been handed over to the shipping provider, you will receive a delivery confirmation by email with tracking information where available.

If an unexpected delivery delay occurs, you are welcome to contact us at celine@ritarkivet.se.

4. Prices
We reserve the right to price changes caused by a price change from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

5. Right of withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.

5.1 Exercising the right of withdrawal
If you wish to exercise your right of withdrawal, you may use the withdrawal function available on our website or contact us at celine@ritarkivet.se.

Please provide your name, contact details, order number and information about which product or products you wish to return.

The product must be returned without undue delay and no later than 14 days from the date on which you notified us that you wished to withdraw from the purchase.

5.2 Exceptions to the right of withdrawal
The right of withdrawal does not apply to commissioned artworks that have been created according to the customer's individual wishes or instructions, or that have otherwise been clearly personalised for the customer.

6. Claims and complaints
We inspect all artworks before dispatch. If a product is damaged, defective or if you have received the wrong product, please contact us at celine@ritarkivet.se within a reasonable time after discovering the issue.

As a consumer, you are entitled to the rights provided by applicable mandatory consumer protection legislation.

6.1 How do you proceed in the event of a complaint?
Any errors and defects must always be reported to celine@ritarkivet.se, where you state your name, address, e-mail, order number and a description of the error.
If we are unable to remedy the fault or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation.
We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the The National Board for Consumer Disputes (ARN), see arn.se.

7. Limitation of Liability
We take no responsibility for indirect damages that may occur due to the product.
We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.
Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

8. Product Information
We reserve the right for any errors on this website and final sale of products. I do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. Our ambition is to always expose the products as accurately as possible in the best possible way.

9. Changes to the Terms and Conditions
We reserve the right to update these terms and conditions. Updated terms will be published on the website and will apply to orders placed after the updated terms have been published.

Orders already placed will be governed by the terms and conditions applicable at the time of purchase, subject to mandatory law.

10. Disputes and applicable law
If a dispute cannot be resolved directly between us and the customer, consumers may contact the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), www.arn.se. We participate in dispute resolution proceedings before ARN and follow its recommendations.

Consumers residing in another European country may also contact their local European Consumer Centre for information and assistance.

These terms and conditions are governed by Swedish law. This choice of law does not deprive consumers of any mandatory consumer protection rights that apply under applicable law.