Terms of service

All work is copyrighted by Céline Nordenhed. These images may not be downloaded, copied, linked to or edited in any way or form without the express written permission of the artist.

1. About ritarkivet.se
The company is based in Linköping.
The company's postal address is Kyrkebyvägen 7, 585 62 Linghem.

If you wish to get in touch with us, send an email to celine@ritarkivet.se with your case and your contact details and I will get back to you shortly.

2. Order
When you have completed your order, an order confirmation will be sent to your email. In the confirmation you will find all information about products, price and delivery address.
If there is an error in the order confirmation, you must immediately contact me via e-mail to celine@ritarkivet.se.

3. Delivery
Orders are packed and shipped within 3-5 days. ATTENTION! Orders placed on weekends are sent on the following Monday at the earliest.
A confirmation is sent via email when the order is submitted to the shipping provider.
If delays in delivery should occur (without my notifying you of a longer delivery time) you must contact me by e-mail celine@ritarkivet.se.

4. Prices
We reserve the right to price changes caused by a price change from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

5. Right of withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.

5.1 When exercising your right of withdrawal
You must announce that you regret it. The message must be sent to celine@ritarkivet.se. In your message, your name, address, e-mail, order number and which goods the return applies to must be clearly stated.
You should return the products to me immediately and at the latest within the statutory 14 days after the cancellation notice.
You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in their original packaging.
From the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the original value of the product in the case of a used or damaged product.

5.2 The right of withdrawal does not apply to
commisions, which has been painted especially for you or has a clear personal touch according to your wishes.
Services that have been completed and where you have expressly consented to the start of the service are without right of withdrawal.

For more on the statutory right of withdrawal, see here.

6. Claims and complaints
We inspect all products before they are shipped. Should the product still be damaged or wrongly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.
You always need to contact us for approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.

6.1 How do you proceed in the event of a complaint?
Any errors and defects must always be reported to celine@ritarkivet.se, where you state your name, address, e-mail, order number and a description of the error.
If we are unable to remedy the fault or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation.
We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the The National Board for Consumer Disputes (ARN), see arn.se.

7. Limitation of Liability
We take no responsibility for indirect damages that may occur due to the product.
We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.
Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

8. Product Information
We reserve the right for any errors on this website and final sale of products. I do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. Our ambition is to always expose the products as accurately as possible in the best possible way.

9. Changes to the General Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.

10. Dispute and choice of law
In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the Allmänna Reklamationsnämnden, see arn.se. For residents in an EU country other than Sweden, you can submit complaints online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body.
Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.